FAQs (Customer Help)
Frequently Asked Questions (FAQ) – The Emporial
Welcome to The Emporial Customer Service!
We are here to help! If you have any questions regarding your order, shipping, returns, or anything else, please check our frequently asked questions below. If you need further assistance, feel free to contact our support team at support@theemporial.com.
Orders & Shipping
Are the free offers real?
Yes! You just need to pay for shipping and handling.
Where are you located?
We ship from various locations, such as the United States, the United Kingdom, Canada, Germany, and China. Kindly note that shipping time differs based on the country destination.
Do you ship globally?
Not yet, but we will do it soon! Currently, we only ship locally in the United States.
Supported Shipping Methods
We will select the most suitable carrier among the following options: DPD, DPEX, FedEx, DHL, Hermes, USPS, UPS, China EMS, etc.
How long does shipping take?
Orders are processed within 1 to 3 business days.
Standard shipping takes 7 to 10 days, with most shipments arriving faster.
You will receive a tracking number as soon as your order ships.
How much does shipping cost?
Our insured shipping & handling fees are:
$7.95 on orders under $30
$9.95 on orders between $30 and $100
Free shipping on orders over $100
Special Deals – Free Plus Shipping:
In special promotions, some items can be purchased as "Free Plus Shipping." The only expense is a $10.95 insured shipping and handling charge per item.
Can I change my shipping address after placing an order?
Once an order is placed, we are unable to make changes to the shipping address. However, if your order has not yet shipped, please contact us immediately, and we will do our best to assist you.
How do I track my order?
After your order ships, you will receive a tracking number via email. You can track your order through our Order Status page. Please note:
It may take 48 to 72 hours for tracking information to update.
If your tracking number does not update within 3 days, please contact us.
Returns & Exchanges
What is your returns policy?
We offer a 30-day return policy for unused and unopened items. For detailed information, please refer to our Returns Policy Page.
I received the wrong item.
We apologize for the inconvenience. Please contact our support team at support@theemporial.com with your order details, and we'll assist you promptly.
My order arrived damaged.
We're sorry to hear that. Please reach out to us at support@theemporial.com with photos of the damaged item, and we'll work to resolve the issue as quickly as possible.
Where should I send my authorized return?
After contacting our support team and receiving return authorization, please send returns to the adress you will get from our customer support after contacting us.
How long does it take to process a return?
Once we receive your returned item, please allow 5-7 business days for processing. You will be notified via email once your refund or exchange is processed.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer unless the item arrived damaged or there was an error on our part.
Can I return an item that has been used?
We only accept returns for unused and unopened items in their original packaging. Items that show signs of use will not be eligible for a return or refund.
What if my return is lost in transit?
We strongly recommend using a trackable shipping method when returning items. We are not responsible for lost or missing return shipments.
Can I exchange an item instead of returning it?
Yes! If you prefer an exchange instead of a refund, please specify this when contacting our support team. Exchanges are subject to product availability.
Payment & Billing
What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, and Klarna (if applicable).
Do you charge sales tax?
Sales tax is calculated at checkout based on your shipping address.
Why was my payment declined?
Payments may be declined due to incorrect billing information, insufficient funds, or security checks by your bank. Please check your details and try again.
Product Information
At The Emporial, we are committed to supporting small businesses that focus on handcrafted, artisanal products. We actively seek out brands that emphasize ethical production, ensuring that many of our offerings are vegan, cruelty-free, and sustainably made. By choosing our products, you are not only investing in high-quality craftsmanship but also supporting independent creators who prioritize responsible and ethical business practices.
Are your products authentic?
Yes! We guarantee that all our products are authentic and high-quality.
Do you offer gift wrapping or personalized messages?
Currently, we do not offer gift wrapping, but you can add a special note at checkout.
Loyalty & Promotions
Do you have a rewards program?
Not yet, but we are working on a loyalty program! Stay tuned for updates.
How do I redeem discount codes?
Enter your discount code at checkout in the designated promo box before completing your purchase.
Customer Support
How can I contact customer service?
You can reach us via email at support@theemporial.com.
Do you offer live chat support?
Currently, we do not offer live chat support, but we are working to implement it soon.
What are your support hours?
Our customer service team is available Monday – Friday, 9 AM - 5 PM CST.
How do I leave a review?
You can leave a review on the product page after your purchase.
Need More Help?
If your question is not listed here, please contact us at support@theemporial.com, and our friendly customer service team will be happy to assist you!
About The Emporial
The Emporial is a boutique online outlet where we sell what we love. Our mission is to remove boundaries and open up the world to the best ideas, innovative tools, and high-quality accessories—allowing everyone to benefit from the creativity and craftsmanship behind these great items.
We primarily ship from the United States, ensuring fast delivery within 1-3 business days. However, we also source unique products from around the world. For international items, please allow 3-5 business days for processing and 1-2 business weeks for shipping and handling.
Despite our rapid growth, we remain dedicated to exceptional customer service and continue to carefully select the best products that make your everyday life special. Our selection includes handcrafted, fair-trade, and high-quality items, prioritizing sustainability and ethical sourcing whenever possible.
Why Choose The Emporial?
First and foremost, thank you for visiting The Emporial!
The Emporial is your go-to curated collection of cool and innovative products from around the globe. Think of it as a worldwide bargain box filled with new ideas at affordable prices.
We take pride in offering handpicked, fair-trade, and artisan-crafted products that align with our values of quality, sustainability, and ethical sourcing.
With fast U.S.-based shipping and international delivery options, we strive to make shopping seamless and enjoyable.
We are more than just an online store—we are a passionate team committed to 'All Things You'. Whether it’s your hobbies, passions, or interests, we aim to provide products that align with your lifestyle.
We invite you to explore our collection and enjoy the convenience of shopping with The Emporial. Your support allows us to continue discovering and delivering remarkable products that inspire and enhance daily life.
Thank you for being a part of our journey!